1 · Who This Is For
This SLA applies to end-customers who access a Bomart-powered customer portal. Customer Pro is available on request to existing Bomart customers with a complete KYC profile and active buying relationship — eligibility and pricing are confirmed by your account team on a per-customer basis (no self-serve signup). Customer Enterprise is self-serve via Quickteller and adds API, multi-user, and SLA-backed dispatch features. Bomart provides the platform infrastructure; your supplier owns the commercial relationship and handles day-to-day support.
2 · Tier Pricing
CUSTOMER PRO
Existing Bomart customers · request platform access via your account team
By quote on request
CUSTOMER ENTERPRISE
Large buyers · API access · SLA-backed dispatch slot · team accounts
₦720,000
/yearor ₦360,000 for 6 months
Customer Enterprise price excludes 7.5% VAT, billed via Quickteller, cancel anytime with 14-day notice. Customer Pro pricing is provided by quote — contact your Bomart account team.
3 · Service Commitments
Session duration
24-hour secure (auto-extends on activity)
OTP delivery
≤ 30 sec WhatsApp · 60 sec SMS fallback
Statement render
≤ 2 sec (P95)
PDF download
≤ 5 sec of request
Audit log
Every action logged with timestamp
4 · What You Can Do
- Log into your supplier's customer portal 24/7 with phone + WhatsApp OTP
- See your current balance, recent deliveries, and statement history
- Download statements (PDF) and export transactions (CSV) for your accounting
- Pro & Enterprise: view multiple locations consolidated
- Enterprise: use the API to pull data into your own ERP · invite up to 10 team users · audit log of every portal action
- Request a callback from your supplier directly from the portal
- Request your full data export at any time (delivered within 5 business days)
Additional Customer Enterprise capabilities (not on pricing card)
- Custom statement cadence — weekly, bi-weekly, or monthly delivery to your finance team's inbox
- Bulk reorder from order history — recreate any past order in one click
- Custom report builder — assemble your own filtered exports across deliveries, payments, and statements
5 · What's NOT in Scope
- Bomart does not provide financial, tax, or business advice — your portal is informational only
- Bomart cannot modify your account balance, dispatch deliveries, or accept payments — only your supplier can
- Bomart's SLA covers infrastructure (portal uptime, response times). Customer-facing support comes from your supplier
- If your supplier ends their Bomart Platform subscription, your portal access ends with their grace period (typically 90 days)
6 · Your Data
- All data tagged with your supplier's tenant ID — invisible to other operators or other customers
- Bomart never sells, shares, or analyzes your individual transaction data outside your supplier's view
- You can request full deletion of your portal account at any time (your transaction history remains with your supplier)
- Encryption: TLS 1.3 in transit · Google Cloud KMS at rest · 24-hour session tokens (revocable)
7 · Support
First-line support
Your supplier (via portal "Contact" button) — they own the relationship
Bomart escalation
Only via your supplier for infrastructure-level issues
Pro response
Supplier responds within 1 business day
Enterprise callback SLA
Supplier callback within 4 business hours
8 · Cancellation
Notice
14 days written notice via portal or email to your supplier
Final billing
Pro-rated to last access date · no penalties
Data export
Full export delivered before account closure
Free-tier fallback
Account downgrades to free portal (basic features) at end of paid term — no interruption
9 · Service Credits
Below 99.0%
10% monthly fee credit
Below 98.0%
25% monthly fee credit
Below 95.0%
50% monthly fee credit · customer may cancel immediately without notice period
Credit cap
Total credits in any month capped at 50% of that month's fee
Customer (Signature, Name, Company)
Operator (Your supplier — counter-signed)