1 · Service Scope
Tier
Operations Suite — internal-only platform. No customer-facing portal access.
Base price
₦4,500,000+ per year · 7.5% VAT exclusive
or ₦2,250,000+ for 6 months
Modules included
Quote builder · Multi-zone pricing · Dispatch board · Fleet + diesel tracking · Real GL accounting · KYC documents · Sales Intel · 15 staff users
Fuels covered
LPG (included) · AGO, PMS, DPK, ATK available as monthly addons
Excluded
No customer portal · No multi-city orchestration · No custom integrations
2 · Availability
Uptime target
99.0%/month (~7h 18m allowed downtime)
Region
Firestore europe-west1 · Hosting Lagos edge
Maintenance
Saturdays 02:00–04:00 WAT (announced 48h ahead)
Status page
In-app sync badge · email alerts
SW caching
Offline shell for staff app
Token refresh
50-min auto-refresh + reactive
3 · Support
Channels
Email · WhatsApp Business
Hours
Mon–Fri 09:00–18:00 WAT
Critical response
≤ 1 business day
Standard response
≤ 2 business days
4 · Data Protection
- Tenant data isolated per-operator at
bomart/tenants/<tenantId>/state
- Daily Firestore backups (7-day retention) · monthly off-site downloads
- Audit log on every state-changing action (actor + timestamp + before/after)
- Bank-grade encryption in transit (TLS 1.3) and at rest (Google Cloud KMS)
- One-click full data export (CSV) available on demand
5 · Security
- Firebase Auth with auto-token-refresh and 60-second re-auth on financial actions
- Optional 2FA (TOTP) for accounts and audit roles
- Read-volume anomaly detection (Cloud Function scans hourly)
- 4 rounds of red-team review completed · full security brief available on request
6 · Cancellation & Data Export
Notice period
30 days written notice (email to info@bomartworld.com)
Data export
Full CSV + JSON snapshot delivered within 5 business days of notice
Tenant retention
Tenant data retained for 90 days post-cancellation (recovery window), then permanently deleted
7 · Service Credits
Below 99.0%
10% monthly fee credit
Below 98.0%
25% monthly fee credit
Below 95.0%
50% monthly fee credit · customer may cancel immediately without notice period
Credit cap
Total credits in any month capped at 50% of that month's fee
Operator (Signature, Name, Title)
Bomart Integrated Services Ltd